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PCoIP - Logging in with Duo multi-factor authentication (MFA)

Before you start

  • You should have set up your multi-factor account & device by visiting the Remote Edit Dashboard prior to connecting with PCoIP. You only need to do this once.

  • Navigate to the Remote Edit Dashboard URL you have been provided, then login with your supplied credentials.

    image-20220113-144658.png

  • If using DUO follow the prompts to configure your MFA device.

    image-20220113-144822.png
    image-20220113-145002.png


Logging in

  1. Open the Teradici PCoIP client application

  2. Connect to your remote editing system using your usual credentials

  3. You will now see a new prompt, asking for a code. See the relevant section below on how to proceed.

Screenshot 2021-01-19 at 17.40.33.png

Using Duo push

With this method, Duo will send a notification to your device, which will prompt you to approve or deny the login request. This is the most simple and most convenient option.

  1. In the Enter your PIN + token field, type push

  2. Click the Login button

  3. You will be prompted on your device to allow the login. Press Approve

  4. You will now be able to select a desktop

Using a code from the Duo app

With this method, you can use an automatically generated code from the Duo app.

  1. Open the Duo app

  2. Find the account for your system

  3. Click the refresh button next to the code

  4. In the Enter your PIN + token field, type the code from your Duo app

  5. Click the Login button

  6. You will now be able to select a desktop

Using an SMS code

With this method, you can approve your login to the Remote Edit System with a SMS code. This method is slightly longer than the others, and is only recommended for users who are unable to use the other methods above.

  1. In the Enter your PIN + token field, type sms1

  2. Click the Login button

  3. The login will fail and you will receive the following error, this is normal.

    Screenshot 2021-01-19 at 17.49.04.png


  4. Click Close on the error

  5. Click Cancel until you are taken back to the main PCoIP connection selection window

  6. You will have received an SMS/Text message with your login code

  7. Re-connect to your remote editing system using your usual credentials

  8. When prompted, enter the code from the SMS in the Enter your PIN + token field.

  9. Click the Login button

  10. You will now be able to select a desktop