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Getting support (For Portal Redirection)
Announcements
What's New
What's New: Lens 2023.01
What's New: Lens 2024
What's New: Lens 2025
✨ Release Notes
2023.4
2023.5
2023.7
2023.9
2024.1
2024.2
2024.10
2025.1
2025.8
Lens
👀Navigating around Lens
Logging into the portal
Changing the selected location
🏠 Overview
Dashboard
Widgets
What widgets can I choose from?
Glance widgets
Widgets: Cloud Spend
Widgets: System Status
Widgets: Provisioning
Main widgets
Widgets: Cloud Costs
Widgets: Events
Widgets: Licencing
Widgets: Pool usage
Widgets: Pools
Widgets: Workstation State
Widgets: The toolbar
Widgets: Workstation Status
Widgets: Ngenea Hydration Status
Widgets: Ngenea Job Status
Adding & removing widgets
Moving & resizing widgets
Editor Centre
Connecting to a workstation
📊 Analytics
Analytics Insights
Insights → Connection quality
Insights → Sessions
Sessions → User insights
Sessions → Active Sessions
Sessions → History
Sessions → The 'Session Analyser'
Insights → Workstations
Workstations → Usage
Workstations → Egress
Analytics Billing
Billing → AWS → Overview
Billing → AWS → Object Storage
Billing → AWS → Block Storage
Billing → AWS → Data Transfer
Billing → AWS → Details
Analytics Events
🔌Infrastructure
Infrastructure overview
Controlling the infrastructure
Infrastructure: Auto-scaling groups
Infrastructure: Instances
Infrastructure: Operations
Monitoring storage
Infrastructure scheduling
Scheduling infrastructure: Operation types
Scheduling infrastructure: Enabling & disabling the schedule
Scheduling infrastructure: Adding a new event
Scheduling infrastructure: Copying events
Scheduling infrastructure: Removing an event
Infrastructure configuration
Infrastructure groups
Adding a group
Removing a group
Modifying a group
Ordering a group
🖥️ Workstations
Workstation overview
Controlling and monitoring workstations
Viewing a workstation's status
Checking the status of the Lens Workstation Agent
Controlling individual workstations
Changing a workstation's availability
Disconnecting a user from a workstation
Viewing workstation operations
Removing workstations from Lens
Workstation scheduling
Scheduling workstations: Operation types
Scheduling workstations: Enabling & disabling the schedule
Scheduling workstations: Adding a new event
Scheduling workstations: Copying events
Scheduling workstations: Removing an event
Workstation configuration
Workstation templates
Managing workstation templates
Creating a new workstation template
Modifying a workstation template
Cloning a workstation template
Renaming a workstation template
Removing a workstation template
Template versioning
Default templates
Image Library
Creating a template with the Image Library
Images
Image search
Adding an image search configuration
Removing an image search configuration
Modifying an image search configuration
Pools
Rules & Rule sets
Creating a ruleset
Modifying a rule set
Removing a rule set
Managing pools
Creating a pool
Editing a pool
Removing pools
Testing pool memberships
Access controls
Providing access a pool
Revoking access from a pool
Policies
Policy Rules & Rule sets
Creating a policy rule set
Modifying a policy rule set
Removing a policy rule set
Managing policies
Creating a policy
Removing a policy
Editing a policy
Modifying the policy processing order
Testing policies
Allocations
Creating an allocation
Editing an allocation
Removing an allocation
Viewing allocations
⚙️ Configuration
Configuration → Settings
General
Licensing the Lens Portal
Configuring data retention
Configuring Geo-IP
Setting the application log level
Branding the Portal
Bookmarks
Adding & removing a bookmark
Modifying a bookmark
Authentication
Authentication Providers
Configuring Active Directory authentication
Configuring SAML/SSO authentication
Multi-factor Authentication (MFA)
Configuring Duo MFA
Roles
Creating and removing a role
Editing role settings
Editing role permissions
Identity mapping
Assigning roles to SAML users and groups
Configuring a connection broker
Adding a broker
Modifying a broker
Removing a broker
Testing a broker connection
Sites/Locations and collectors
Configuring sites: Brokering
Brokering: Leostream
Configuring sites: Display protocols & sessions
Configuring sites: Workstations
Site/location status
Viewing and managing collectors
Configuration → Tasks
Configuration → About
🛟Troubleshooting
Workstations
Cancelling a workstation operation
🕫 Have your say
Glossary
📓 Knowledge Base
Remote Editing
Improving your connection
Workstation images
Preparing a workstation to be turned into an image
Amazon DCV
Configuring the Amazon DCV client for video workloads
Logging into a workstation with Amazon DCV
NAS Dashboard
✨ Release notes
NAS Dashboard & Agent 2.2.0
NAS system update - May 2021 (Black Silver)
NAS system update - June 2023 (Grey Iron)
NAS Dashboard & Agent 2.4
⚙️ Basic Setup
Network Configuration
Configuring your firewall
Logging into the dashboard
Licensing the dashboard
Setting up the dashboard
🛠️ Configuring & maintaining your system
Starting and stopping the system
Configuring file shares
Configuring quotas
Managing users (Dashboard)
Managing users (Shares)
Silencing storage controller alarms
Changing time settings
Updating the dashboard
📊 Using the Dashboard
Changing a user’s password
Monitoring node status
Monitoring system health
Monitoring share usage
Monitoring running operations
Monitoring system events
Monitoring dashboard tasks
📚 Using the NAS
Connecting to shares
🆘 Troubleshooting
Checking/refreshing users and groups
⚙️ Advanced options
Using the terminal utility
Using the 'nas-tui' tool
NAS Services
Changing the agent mode
Managing file-sharing services
Managing the file system and troubleshooting issues
Managing clustering
Managing authentication services
System
Getting system information
Managing networking
Managing remote access
User management
Managing storage
Managing the power state
Application
About
Advanced node options
My tickets (For Portal Redirect)
Lens Workstation Agent
Installing the agent
Requirements for Windows
Installing the Lens Workstation Agent on Windows
Registering the workstation on Windows
Advanced
Advanced settings
Cloning a Windows image
Troubleshooting
Gathering version information on Windows
Checking the Lens Workstation Agent logs on Windows
Troubleshooting Idle Logout on Windows
Resetting the API key on Windows
Knowledge Base
7fivefive Support
Using the ticket system
Getting remote support from 7FiveFive
Aspera
Aspera - Changing the default save location
Adobe Premiere Pro
Adobe Creative Cloud - Getting 'Sorry, something went wrong' when opening a Creative Cloud application
Adobe Premiere Pro - Adjust audio hardware latency
Adobe Premiere Pro - How do you change the project renderer in Premiere?
Adobe Premiere Pro - No audio is playing when using Adobe Premiere
Microsoft Windows
Microsoft AD - Creating a user account for domain joins/binds
Windows - Change this password results in 'Access Denied'
Microsoft Windows - How to sign out
Changing your web browsers default download location
Checking memory usage in Windows
NAS / Storage
macOS SMB client configuration
7FiveFive NAS - 'File in use' dialog box appears when performing file operations
7FiveFive NAS - AFP performance
Remote Editing
PCoIP - Changing your Windows password in the PCoIP software client
PCoIP - Enabling enhanced A/V sync
PCoIP - Utilising software PCoIP clients with host cards on Mac OS X
Zero Client - How to find the devices IP address
Zero Client - Change the display resolution
PCoIP - Logging in with Duo multi-factor authentication (MFA)
News and Events
Talk to support
Main
What's New
What's New: Lens 2023.01
What's New: Lens 2024
What's New: Lens 2025
✨ Release Notes
2023.4
2023.5
2023.7
2023.9
2024.1
2024.2
2024.10
2025.1
2025.8
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✨ Release Notes
2023.4
2023.5
2023.7
2023.9
2024.1
2024.2
2024.10
2025.1
2025.8
