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📓 Knowledge Base

Remote Editing

Improving your connection

Workstation images

Preparing a workstation to be turned into an image

Amazon DCV

Configuring the Amazon DCV client for video workloads
Logging into a workstation with Amazon DCV

Knowledge Base

7fivefive Support

Using the ticket system
Getting remote support from 7FiveFive

Aspera

Aspera - Changing the default save location

Adobe Premiere Pro

Adobe Creative Cloud - Getting 'Sorry, something went wrong' when opening a Creative Cloud application
Adobe Premiere Pro - Adjust audio hardware latency
Adobe Premiere Pro - How do you change the project renderer in Premiere?
Adobe Premiere Pro - No audio is playing when using Adobe Premiere

Microsoft Windows

Microsoft AD - Creating a user account for domain joins/binds
Windows - Change this password results in 'Access Denied'
Microsoft Windows - How to sign out
Changing your web browsers default download location
Checking memory usage in Windows

NAS / Storage

macOS SMB client configuration
7FiveFive NAS - 'File in use' dialog box appears when performing file operations
7FiveFive NAS - AFP performance

Remote Editing

PCoIP - Changing your Windows password in the PCoIP software client
PCoIP - Enabling enhanced A/V sync
PCoIP - Utilising software PCoIP clients with host cards on Mac OS X
Zero Client - How to find the devices IP address
Zero Client - Change the display resolution
PCoIP - Logging in with Duo multi-factor authentication (MFA)

Getting support (For Portal Redirection)

Lens Workstation Agent

Installing the agent

Requirements for Windows
Installing the Lens Workstation Agent on Windows
Registering the workstation on Windows

Advanced

Advanced settings
Cloning a Windows image

Troubleshooting

Gathering version information on Windows
Checking the Lens Workstation Agent logs on Windows
Troubleshooting Idle Logout on Windows
Resetting the API key on Windows

Announcements

What's New

What's New: Lens 2023.01
What's New: Lens 2024
What's New: Lens 2025

✨ Release Notes

2023.4
2023.5
2023.7
2023.9
2024.1
2024.2
2024.10
2025.1
2025.8

Lens (Formally Remote Edit Dashboard)

⚙️ Basic Setup

Configuring your firewall
Logging into the dashboard
Licensing the dashboard
Setting up the dashboard
Changing the dashboards settings

🖥️ Using the dashboard

Editor Dashboard/Centre
Operator dashboard
Navigating the dashboard
Operation dashboard elements
Quick alerts
Workstation information
Infrastructure page
Tasks page
Updating your user profile
System events
Reporting and Monitoring

🕹️ Managing your remote edit system

Starting & stopping the system
Workstation controls
Configuring deployment templates
Creating workstations
Turn off idle workstations
Scheduling the system
Configuring the infrastructure startup order

Authentication

Managing dashboard users
Logging in with Active Directory/LDAP users

✨ Release Notes

2.2.1 release notes
2.2.0 release notes
2.1.7 release notes
2.1.6 release notes
2.3.0 release notes

My tickets (For Portal Redirect)

NAS Dashboard

✨ Release notes

NAS Dashboard & Agent 2.2.0
NAS system update - May 2021 (Black Silver)
NAS system update - June 2023 (Grey Iron)
NAS Dashboard & Agent 2.4

⚙️ Basic Setup

Network Configuration
Configuring your firewall
Logging into the dashboard
Licensing the dashboard
Setting up the dashboard

🛠️ Configuring & maintaining your system

Starting and stopping the system
Configuring file shares
Configuring quotas
Managing users (Dashboard)
Managing users (Shares)
Silencing storage controller alarms
Changing time settings
Updating the dashboard

📊 Using the Dashboard

Changing a user’s password
Monitoring node status
Monitoring system health
Monitoring share usage
Monitoring running operations
Monitoring system events
Monitoring dashboard tasks

📚 Using the NAS

Connecting to shares

🆘 Troubleshooting

Checking/refreshing users and groups

⚙️ Advanced options

Using the terminal utility

Using the 'nas-tui' tool

NAS Services

Changing the agent mode
Managing file-sharing services
Managing the file system and troubleshooting issues
Managing clustering
Managing authentication services

System

Getting system information
Managing networking
Managing remote access
User management
Managing storage
Managing the power state

Application

About

Advanced node options

News and Events
Status
Talk to support

Main

⚙️ Basic Setup

Configuring your firewall
Logging into the dashboard
Licensing the dashboard
Setting up the dashboard
Changing the dashboards settings

🖥️ Using the dashboard

Editor Dashboard/Centre
Operator dashboard
Navigating the dashboard
Operation dashboard elements
Quick alerts
Workstation information
Infrastructure page
Tasks page
Updating your user profile
System events
Reporting and Monitoring

🕹️ Managing your remote edit system

Starting & stopping the system
Workstation controls
Configuring deployment templates
Creating workstations
Turn off idle workstations
Scheduling the system
Configuring the infrastructure startup order

Authentication

Managing dashboard users
Logging in with Active Directory/LDAP users

✨ Release Notes

2.2.1 release notes
2.2.0 release notes
2.1.7 release notes
2.1.6 release notes
2.3.0 release notes

Breadcrumbs

Lens (Formally Remote Edit Dashboard)
✨ Release Notes

On this Page

2.3.0 release notes

Bug fixes

CSRF errors when a page is left open (RED-254)
Infrastructure startup group API returns errors (RED-253)

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