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📓 Knowledge Base

Remote Editing

Improving your connection

Workstation images

Preparing a workstation to be turned into an image

Amazon DCV

Configuring the Amazon DCV client for video workloads
Logging into a workstation with Amazon DCV

Knowledge Base

7fivefive Support

Using the ticket system
Getting remote support from 7FiveFive

Aspera

Aspera - Changing the default save location

Adobe Premiere Pro

Adobe Creative Cloud - Getting 'Sorry, something went wrong' when opening a Creative Cloud application
Adobe Premiere Pro - Adjust audio hardware latency
Adobe Premiere Pro - How do you change the project renderer in Premiere?
Adobe Premiere Pro - No audio is playing when using Adobe Premiere

Microsoft Windows

Microsoft AD - Creating a user account for domain joins/binds
Windows - Change this password results in 'Access Denied'
Microsoft Windows - How to sign out
Changing your web browsers default download location
Checking memory usage in Windows

NAS / Storage

macOS SMB client configuration
7FiveFive NAS - 'File in use' dialog box appears when performing file operations
7FiveFive NAS - AFP performance

Remote Editing

PCoIP - Changing your Windows password in the PCoIP software client
PCoIP - Enabling enhanced A/V sync
PCoIP - Utilising software PCoIP clients with host cards on Mac OS X
Zero Client - How to find the devices IP address
Zero Client - Change the display resolution
PCoIP - Logging in with Duo multi-factor authentication (MFA)

Getting support (For Portal Redirection)

Lens Workstation Agent

Installing the agent

Requirements for Windows
Installing the Lens Workstation Agent on Windows
Registering the workstation on Windows

Advanced

Advanced settings
Cloning a Windows image

Troubleshooting

Gathering version information on Windows
Checking the Lens Workstation Agent logs on Windows
Troubleshooting Idle Logout on Windows
Resetting the API key on Windows

Announcements

What's New

What's New: Lens 2023.01
What's New: Lens 2024
What's New: Lens 2025

✨ Release Notes

2023.4
2023.5
2023.7
2023.9
2024.1
2024.2
2024.10
2025.1
2025.8

Lens

👀Navigating around Lens

Logging into the portal
Changing the selected location

🏠 Overview

Dashboard

Widgets

What widgets can I choose from?

Glance widgets

Widgets: Cloud Spend
Widgets: System Status
Widgets: Provisioning

Main widgets

Widgets: Cloud Costs
Widgets: Events
Widgets: Licencing
Widgets: Pool usage
Widgets: Pools
Widgets: The toolbar
Widgets: Workstation State
Widgets: Workstation Status
Widgets: Ngenea Hydration Status
Widgets: Ngenea Job Status

Adding & removing widgets
Moving & resizing widgets

Editor Centre

Connecting to a workstation

📊 Analytics

Analytics Insights

Insights → Connection quality

Insights → Sessions

Sessions → User insights
Sessions → Active Sessions
Sessions → History
Sessions → The 'Session Analyser'

Insights → Workstations

Workstations → Usage
Workstations → Egress

Analytics Billing

Billing → AWS → Overview
Billing → AWS → Object Storage
Billing → AWS → Block Storage
Billing → AWS → Data Transfer
Billing → AWS → Details

Analytics Events

🔌Infrastructure

Infrastructure overview

Controlling the infrastructure
Infrastructure: Auto-scaling groups
Infrastructure: Instances
Infrastructure: Operations
Monitoring storage

Infrastructure scheduling

Scheduling infrastructure: Operation types
Scheduling infrastructure: Enabling & disabling the schedule
Scheduling infrastructure: Adding a new event
Scheduling infrastructure: Copying events
Scheduling infrastructure: Removing an event

Infrastructure configuration

Infrastructure groups

Adding a group
Modifying a group
Removing a group
Ordering a group

🖥️ Workstations

Workstation overview

Controlling and monitoring workstations

Viewing a workstation's status
Checking the status of the Lens Workstation Agent
Controlling individual workstations
Changing a workstation's availability
Disconnecting a user from a workstation
Viewing workstation operations
Removing workstations from Lens

Workstation scheduling

Scheduling workstations: Operation types
Scheduling workstations: Enabling & disabling the schedule
Scheduling workstations: Adding a new event
Scheduling workstations: Copying events
Scheduling workstations: Removing an event

Workstation configuration

Workstation templates

Creating a new workstation template
Cloning a workstation template
Renaming a workstation template
Removing a workstation template
Template versioning

Image search

Adding an image search configuration
Modifying an image search configuration
Removing an image search configuration

Pools

Rules & Rule sets

Creating a ruleset
Modifying a rule set
Removing a rule set

Managing pools

Creating a pool
Editing a pool
Removing pools
Testing pool memberships

Access controls

Providing access a pool
Revoking access from a pool

Policies

Policy Rules & Rule sets

Creating a policy rule set
Modifying a policy rule set
Removing a policy rule set

Managing policies

Creating a policy
Removing a policy
Editing a policy
Modifying the policy processing order
Testing policies

Allocations

Creating an allocation
Editing an allocation
Removing an allocation
Viewing allocations

⚙️ Configuration

Configuration → Settings

General

Licensing the Lens Portal
Configuring data retention
Configuring Geo-IP
Setting the application log level
Branding the Portal

Bookmarks

Adding & removing a bookmark
Modifying a bookmark

Authentication

Authentication Providers

Configuring Active Directory authentication
Configuring SAML/SSO authentication

Multi-factor Authentication (MFA)

Configuring Duo MFA

Roles

Creating and removing a role
Editing role settings
Editing role permissions

Identity mapping

Assigning roles to SAML users and groups

Configuring a connection broker

Adding a broker
Modifying a broker
Removing a broker
Testing a broker connection

Sites/Locations and collectors

Configuring sites: Brokering

Brokering: Leostream

Configuring sites: Display protocols & sessions
Configuring sites: Workstations
Site/location status
Viewing and managing collectors

Configuration → Tasks
Configuration → About

🛟Troubleshooting

Workstations

Cancelling a workstation operation

🕫 Have your say
Glossary

My tickets (For Portal Redirect)

NAS Dashboard

✨ Release notes

NAS Dashboard & Agent 2.2.0
NAS system update - May 2021 (Black Silver)
NAS system update - June 2023 (Grey Iron)
NAS Dashboard & Agent 2.4

⚙️ Basic Setup

Network Configuration
Configuring your firewall
Logging into the dashboard
Licensing the dashboard
Setting up the dashboard

🛠️ Configuring & maintaining your system

Starting and stopping the system
Configuring file shares
Configuring quotas
Managing users (Dashboard)
Managing users (Shares)
Silencing storage controller alarms
Changing time settings
Updating the dashboard

📊 Using the Dashboard

Changing a user’s password
Monitoring node status
Monitoring system health
Monitoring share usage
Monitoring running operations
Monitoring system events
Monitoring dashboard tasks

📚 Using the NAS

Connecting to shares

🆘 Troubleshooting

Checking/refreshing users and groups

⚙️ Advanced options

Using the terminal utility

Using the 'nas-tui' tool

NAS Services

Changing the agent mode
Managing file-sharing services
Managing the file system and troubleshooting issues
Managing clustering
Managing authentication services

System

Getting system information
Managing networking
Managing remote access
User management
Managing storage
Managing the power state

Application

About

Advanced node options

News and Events
Status
Talk to support

Main

👀Navigating around Lens

Logging into the portal
Changing the selected location

🏠 Overview

Dashboard

Widgets

What widgets can I choose from?

Glance widgets

Widgets: Cloud Spend
Widgets: System Status
Widgets: Provisioning

Main widgets

Widgets: Cloud Costs
Widgets: Events
Widgets: Licencing
Widgets: Pool usage
Widgets: Pools
Widgets: The toolbar
Widgets: Workstation State
Widgets: Workstation Status
Widgets: Ngenea Hydration Status
Widgets: Ngenea Job Status

Adding & removing widgets
Moving & resizing widgets

Editor Centre

Connecting to a workstation

📊 Analytics

Analytics Insights

Insights → Connection quality

Insights → Sessions

Sessions → User insights
Sessions → Active Sessions
Sessions → History
Sessions → The 'Session Analyser'

Insights → Workstations

Workstations → Usage
Workstations → Egress

Analytics Billing

Billing → AWS → Overview
Billing → AWS → Object Storage
Billing → AWS → Block Storage
Billing → AWS → Data Transfer
Billing → AWS → Details

Analytics Events

🔌Infrastructure

Infrastructure overview

Controlling the infrastructure
Infrastructure: Auto-scaling groups
Infrastructure: Instances
Infrastructure: Operations
Monitoring storage

Infrastructure scheduling

Scheduling infrastructure: Operation types
Scheduling infrastructure: Enabling & disabling the schedule
Scheduling infrastructure: Adding a new event
Scheduling infrastructure: Copying events
Scheduling infrastructure: Removing an event

Infrastructure configuration

Infrastructure groups

Adding a group
Modifying a group
Removing a group
Ordering a group

🖥️ Workstations

Workstation overview

Controlling and monitoring workstations

Viewing a workstation's status
Checking the status of the Lens Workstation Agent
Controlling individual workstations
Changing a workstation's availability
Disconnecting a user from a workstation
Viewing workstation operations
Removing workstations from Lens

Workstation scheduling

Scheduling workstations: Operation types
Scheduling workstations: Enabling & disabling the schedule
Scheduling workstations: Adding a new event
Scheduling workstations: Copying events
Scheduling workstations: Removing an event

Workstation configuration

Workstation templates

Creating a new workstation template
Cloning a workstation template
Renaming a workstation template
Removing a workstation template
Template versioning

Image search

Adding an image search configuration
Modifying an image search configuration
Removing an image search configuration

Pools

Rules & Rule sets

Creating a ruleset
Modifying a rule set
Removing a rule set

Managing pools

Creating a pool
Editing a pool
Removing pools
Testing pool memberships

Access controls

Providing access a pool
Revoking access from a pool

Policies

Policy Rules & Rule sets

Creating a policy rule set
Modifying a policy rule set
Removing a policy rule set

Managing policies

Creating a policy
Removing a policy
Editing a policy
Modifying the policy processing order
Testing policies

Allocations

Creating an allocation
Editing an allocation
Removing an allocation
Viewing allocations

⚙️ Configuration

Configuration → Settings

General

Licensing the Lens Portal
Configuring data retention
Configuring Geo-IP
Setting the application log level
Branding the Portal

Bookmarks

Adding & removing a bookmark
Modifying a bookmark

Authentication

Authentication Providers

Configuring Active Directory authentication
Configuring SAML/SSO authentication

Multi-factor Authentication (MFA)

Configuring Duo MFA

Roles

Creating and removing a role
Editing role settings
Editing role permissions

Identity mapping

Assigning roles to SAML users and groups

Configuring a connection broker

Adding a broker
Modifying a broker
Removing a broker
Testing a broker connection

Sites/Locations and collectors

Configuring sites: Brokering

Brokering: Leostream

Configuring sites: Display protocols & sessions
Configuring sites: Workstations
Site/location status
Viewing and managing collectors

Configuration → Tasks
Configuration → About

🛟Troubleshooting

Workstations

Cancelling a workstation operation

🕫 Have your say
Glossary

Breadcrumbs

Lens
🔌Infrastructure

On this Page

Infrastructure configuration

Infrastructure groups

Adding a group
Modifying a group
Removing a group
Ordering a group

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