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2025.8
2025
2024
2023.9
2022
User guide for Administrators
User guide for Remote Edit Users
Main
📓 Knowledge Base
Remote Editing
Improving your connection
Workstation images
Preparing a workstation to be turned into an image
Amazon DCV
Configuring the Amazon DCV client for video workloads
Logging into a workstation with Amazon DCV
Knowledge Base
7fivefive Support
Using the ticket system
Getting remote support from 7FiveFive
Aspera
Aspera - Changing the default save location
Adobe Premiere Pro
Adobe Creative Cloud - Getting 'Sorry, something went wrong' when opening a Creative Cloud application
Adobe Premiere Pro - Adjust audio hardware latency
Adobe Premiere Pro - How do you change the project renderer in Premiere?
Adobe Premiere Pro - No audio is playing when using Adobe Premiere
Microsoft Windows
Microsoft AD - Creating a user account for domain joins/binds
Windows - Change this password results in 'Access Denied'
Microsoft Windows - How to sign out
Changing your web browsers default download location
Checking memory usage in Windows
NAS / Storage
macOS SMB client configuration
7FiveFive NAS - 'File in use' dialog box appears when performing file operations
7FiveFive NAS - AFP performance
Remote Editing
PCoIP - Changing your Windows password in the PCoIP software client
PCoIP - Enabling enhanced A/V sync
PCoIP - Utilising software PCoIP clients with host cards on Mac OS X
Zero Client - How to find the devices IP address
Zero Client - Change the display resolution
PCoIP - Logging in with Duo multi-factor authentication (MFA)
Getting support (For Portal Redirection)
Lens Workstation Agent
Installing the agent
Requirements for Windows
Installing the Lens Workstation Agent on Windows
Registering the workstation on Windows
Advanced
Advanced settings
Cloning a Windows image
Troubleshooting
Gathering version information on Windows
Checking the Lens Workstation Agent logs on Windows
Troubleshooting Idle Logout on Windows
Resetting the API key on Windows
Announcements
What's New
What's New: Lens 2023.01
What's New: Lens 2024
What's New: Lens 2025
✨ Release Notes
2023.4
2023.5
2023.7
2023.9
2024.1
2024.2
2024.10
2025.1
2025.8
Lens
💫 What's changed
Lens 2024 UI improvements
👀Navigating around Lens
Logging into the portal
Changing the selected location
📊Overview
Editor Centre
Connecting to a workstation
🖥️ Workstations
🕫 Have your say
My tickets (For Portal Redirect)
NAS Dashboard
✨ Release notes
NAS Dashboard & Agent 2.2.0
NAS system update - May 2021 (Black Silver)
NAS system update - June 2023 (Grey Iron)
NAS Dashboard & Agent 2.4
⚙️ Basic Setup
Network Configuration
Configuring your firewall
Logging into the dashboard
Licensing the dashboard
Setting up the dashboard
🛠️ Configuring & maintaining your system
Starting and stopping the system
Configuring file shares
Configuring quotas
Managing users (Dashboard)
Managing users (Shares)
Silencing storage controller alarms
Changing time settings
Updating the dashboard
📊 Using the Dashboard
Changing a user’s password
Monitoring node status
Monitoring system health
Monitoring share usage
Monitoring running operations
Monitoring system events
Monitoring dashboard tasks
📚 Using the NAS
Connecting to shares
🆘 Troubleshooting
Checking/refreshing users and groups
⚙️ Advanced options
Using the terminal utility
Using the 'nas-tui' tool
NAS Services
Changing the agent mode
Managing file-sharing services
Managing the file system and troubleshooting issues
Managing clustering
Managing authentication services
System
Getting system information
Managing networking
Managing remote access
User management
Managing storage
Managing the power state
Application
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Lens 2024 UI improvements
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