After connecting to the remote edit system via PCoIP and opening Adobe Premiere, there is no audio when playing video or a sequence. This is caused by a bug in the PCoIP agent software.
Open Adobe Premiere
Open the preferences dialog by going to ‘Edit’>'Preferences'>'Audio hardware'
You will see that the audio device selected says ‘(Not working)' after it. Click the ‘Default Input’ dropdown and select 'No Input’
Click ‘Yes’ on the pop-up confirmation
Go back to your sequence or video and test that you now have audio
Contact 7FiveFive support for a long term solution to this issue.
25 Apr 2020
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