Adobe Premiere Pro - No audio is playing when using Adobe Premiere
Issue details
Adobe Premiere Pro - No audio is playing when using Adobe Premiere
After connecting to the remote edit system via PCoIP and opening Adobe Premiere, there is no audio when playing video or a sequence. This is caused by a bug in the PCoIP agent software.
Workaround
Open Adobe Premiere
Open the preferences dialog by going to ‘Edit’>'Preferences'>'Audio hardware'
You will see that the audio device selected says ‘(Not working)' after it. Click the ‘Default Input’ dropdown and select 'No Input’
Click ‘Yes’ on the pop-up confirmation
Go back to your sequence or video and test that you now have audio
Solution
Contact 7FiveFive support for a long term solution to this issue.
Created
Resolved
Status
WORKAROUND AVAILABLE
JavaScript errors detected
Please note, these errors can depend on your browser setup.
If this problem persists, please contact our support.